Sanitizing Products

COVID 19 Protocols

We ask that our guests self-monitor and not travel if they feel unwell.

Chateau Norm takes the safety of our staff and guests seriously and we have developed the following cleaning and sanitizing procedures:

  • Minimal in person contact will be encouraged, and guests will be provided with an option to text with the owners regarding any needs during their stay.

  • Masks are only required during face-to-face interactions in interior spaces.

  • Guests and staff will be required to wear a mask during check in, no hand shaking.

  • Guests will be asked at check in if they have travelled outside of Canada, if they have had any symptoms, or have been around anyone who has tested positive for COVID-19 in the past 10 days.

  • Physical distance will be maintained at all times.

  • Handsoap will be provided in each suite in both kitchen and bathroom.

  • Guests will be encouraged to reuse towels, and linens do their own dishes.

  • Suite cleaning using approved BC CDC products will be completed 2 hours or more after check out for the safety of cleaning staff.

  • Special attention will be paid to sanitizing frequently touched shared surfaces such as door handles, taps, windows and bathroom/kitchen fixtures.

  • Laundry is available on site, with sanitation mode on the washer.

  • Hot tub is chlorinated and frequently touched surfaces are cleaned daily.

  • BBQs are sanitized at the end of each guest stay.

  • Individuals staying in the same suite are considered to be in the same 'bubble".

  • Non-urgent room maintenance will be delayed until the suite is empty and has been cleaned.

  • Urgent room maintenance will be performed with property PPE, hand hygiene and physical distancing.

Supporting Guests in Self-Isolation:

As per the BC CDC requirements, Chateau Norm provideds the following supports for guests in self-isolation:

  • All suites have separate entrances which will not be used by other guests.

  • Guests requiring self isolation will be asked to check in on line and will be provided with the passcode for their suite.

  • Food delivery and laundry service are available on request for an additional fee.

When a Guest tests positive during stay:

In the case that a guest tests positive for COVID while staying with us, we will follow these guidelines:

  • Guest will be asked to call 811 and follow the advice given.

  • If the guest has used their own vehicle to arrive, they will be advised to return home if their symptoms are not severe (in their own vehicle) and get tested at their place of residence. They will be reminded to wear masks if they need to stop on the way.  

  • If the guest needs to take public transportation (including transfers, flights) to return to their residence, then they will not be able to return and will have to test locally and isolate in their room until they get the results. They will have to quarantine if they test positive.

  • If any staff came in close contact with the guest, they should isolate and monitor symptoms until the tests are returned, and should be encouraged to call 811.

  • All areas that the affected guest was known to have visited will be deep cleaned.

CANCELLATIONS/REFUNDS:

  • There will be no charge for cancellations made up to 48 hours of the booking.  

  • If the guest leaves early, they will only be charged for the days of their stay.